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Xclusive Named to Forbes 2025 List of America’s Best Temporary Staffing Firms!

We’re thrilled to share some exciting news: Xclusive Services has been recognized by Forbes as one of the 2025 Top 175 Best Temporary Staffing Companies in America!

This prestigious honor places us among the nation’s most trusted recruiting partners, reinforcing what our customers and Team Members already know: we deliver excellence in staffing and service.

Each year, Forbes partners with independent market research firm Statista to compile the annual list of America’s Best Temporary Staffing Firms.

For 2025, over 9,300 recruiters, HR professionals, hiring managers, and employees who have recently worked with a staffing firm participated in a nationwide survey. These participants were asked to recommend firms they trust in the following areas: exceptional service, talent quality, and industry knowledge.

The final list was built on the top scorers from this year’s survey, combined with insights from last year’s results (weighted slightly lower). No company can pay to be included, selections are 100% merit-based.

Of the thousands of staffing agencies in the U.S., only 175 made the cut and Xclusive Services is proudly among them!

This national recognition is a powerful validation of our teams’ relentless dedication to:

• Delivering quality talent across hospitality, facilities, janitorial, and event staffing

• Building lasting partnerships with premier properties

• Providing respectful, dependable job opportunities to thousands of service professionals across the country

From the front desk to the heart of the house; from luxury resorts to massive event venues, our team shows up every day with passion, professionalism, and purpose.

XCLUSIVE NAMES COUNCIL MEMBERS

At Xclusive Services, we believe the strongest companies are built not only on great strategy, but by great people. That’s why we’re thrilled to announce the formation of Xclusive's Culture and Collaboration Council, a new, cross-functional leadership group designed to amplify the voice of the Team Member focusing on company-wide initiatives and decisions. All Council members were announced last week at Townhall!

Meeting twice monthly, the Council will partner closely with our Leadership Team to ensure:

• Team Member feedback is used to influence business outcomes

• Communication is clear, consistent, and rooted in transparency

• Engagement strategies are driven by those who proudly champion our values every day

These members represent teams across Service, Payroll, HR, Sales, Compliance, Technology, and Finance and will serve as peer spokespeople to help shape our culture and drive positive change across the organization.

The Culture and Collaboration Council will prioritize five key areas:

• Open Communication
  Encouraging transparent, honest dialogue to build trust and unity

• Enhancing Workplace Engagement
  Creating strategies to inspire and involve team members at all levels

• Driving Improvements
  Identifying opportunities for growth and championing meaningful changes

• Shaping Workplace Policies
  Helping develop policies that reflect our shared values

• Advocating for a Positive Culture
  Promoting diversity, inclusivity, and collaboration

 Please Join Us in Congratulating Our Inaugural Council Members:

• Alberto Hernandez | Service (Southeast)

• Carlos Maury | Service (Southeast)

• Carlos Valle | Service (Southwest)

• Cecelia Diaz | Payroll (HQ)

• Cesar Ydrugo | Human Resources (HQ)

• Jose Saldaña | Sales (Central)

• Karina Martinez | Service (Central)

• Karla Jimenez | Finance (HQ)

• Keren Ramos | Compliance (HQ)

• Omar Castillo | Technology (HQ)

• Stephane Jimenez | Human Resources (HQ)

We are incredibly excited about the ideas, energy, and impact this Council will bring. These Team Members have stepped up to lead from within and we thank them for their commitment to making Xclusive not only a great place to work, but a great place to thrive.

Pictured Below: Council members Omar Castillo, Karla Jimenez, Cesar Ydrugo, and Cecilia Diaz

Engagement Survey... What’s Next?

Thanks to your honest feedback and strong participation, we’ve completed our review of the Q4 2024 Engagement Survey and we’re excited to share how your voices are shaping what’s next.

What We Heard: 

• Most supportive: management support and work-life balance

• Areas of opportunity: recognition and creating more options for development

• Cultural needs: benefits and cross-functional team communication

What We’re Doing

After reviewing the results, department leaders dove into their team's specific feedback to identify meaningful opportunities for improvement. Each team formalized clear, actionable next steps based directly on your insights:

• HR has launched monthly training sessions, is supporting SHRM certification prep, and will reimburse test costs upon passing the exam

• Sales (Growth) is rolling out clear job expectations, performance agreements, and will host a training summit in May at HQ

• Service has introduced role-specific development tools and a new bi-weekly Regional Service Squad nomination program

• Safety & Support has simplified Workers’ Comp bonus tracking and improved transparency around risk status and timelines

• Technology, Compliance, and Finance are enhancing recognition programs and preparing for upcoming benefit review

And the best part? We officially launched Awardco, our new company-wide recognition platform at the recent Townhall! Awardco makes it easier to spotlight outstanding contributions and increase recognition opportunities for every Team Member. Check it out!

What’s Next?

This is just the beginning. Some initiatives are already live, others are underway, and a few will need deeper review in upcoming quarters. We’ll continue keeping you updated and request your input again in future surveys.

Your feedback isn’t just heard, it’s powering our future. Thank you for your honesty and commitment to making Xclusive a great place to work!

PEOPLE NEWS

Let the Recognition Begin: Awardco is Here!

WATCH THE VIDEO BELOW!

At last week’s Townhall Meeting, we introduced something deeply meaningful for our company culture: Awardco, our brand-new Team Member recognition platform!

Now that it’s officially live, we want to take a moment to recap how it works, what you can expect, and how to get the most out of this powerful new way to recognize, reward, and redeem.

What Is Awardco?

Awardco is our all-in-one recognition platform that rewards everyday excellence. Whether it's a teammate going above and beyond or a service milestone worth celebrating, Awardco makes it easy to give and receive recognition that feels personal, timely, and impactful.

You’ll earn points for things like:

• New hire welcome gift

• Birthdays

• Service anniversaries (1, 3, 5, 10, 15, and 20 years)

• Manager shout-outs

• The prestigious X Factor Award for those who embody our company values

And you can spend your points on:

• Amazon products

• Hotel stays, flights, and experiences

• Gift cards

• Xclusive swag and anniversary gifts

Accessing the Platform

You can log in anytime at xclusiveservices.awardco.com using single sign-on.

Eligibility:

• Internal Team Members are eligible to receive recognition

• Only Regional Managers, Directors, VPs, and C-suite leaders can currently give points

• External/field Team Members are not yet included in the platform

If you leave the company, any unredeemed points will be converted into a virtual prepaid card and sent to your secondary email

Common Questions Answered

How can I nominate a teammate?
Just send a short description of why they deserve a shout-out to your manager. If funds are available, your manager can approve the points

Can I recognize someone on another team or in another market?
Absolutely! Awardco is designed to celebrate great work across teams, departments, and locations

What are ineligible points?
Some points are tied to specific rewards. For instance, new hire points can only be used in our company swag store

Why don’t I see all Amazon items?
To ensure quality and return eligibility, only items directly fulfilled by Amazon (not 3rd party sellers) are included in Awardco’s catalog

Tips for Getting Started

• Filter your feed: use filters to focus on recognitions most relevant to you

• Check your balance: visit the “Spend Points” tab to explore reward categories

• Redeem regularly: points don’t expire, however, availability can change so we suggest treating yourself once a quarter

Have Questions or Need Help?

Awardco’s support team is ready to help:

• Use the Chat button on the platform

• Visit the FAQ widget on your dashboard

• Email: support@awardco.com

• Or call the number listed at award.co/contact

For internal questions, including recognition approvals or manager fund issues, reach out to recognition@xclusiveservices.com

What’s Next?

We’re just getting started! More features and opportunities to recognize one another are coming soon. Your voice will also help shape the future; watch for quick surveys after events like Townhall Meetings so we can continue improving together.

Let’s celebrate the people who make Xclusive extraordinary.
Log in, recognize someone, and redeem what you’ve earned!

SERVICE REPORT

WE HAVE OUR FIRST NET PROMOTER SCORE!

WHAT'S NEXT?

At last week’s  Townhall Meeting, we proudly unveiled the results of our first-ever Net Promoter Score (NPS) survey, and the results were nothing short of phenomenal. If you’re new to NPS, here’s a quick refresher:

What is NPS?
It’s a simple, powerful way to measure customer satisfaction and loyalty.

Customers are asked one key question:
“How likely are you to recommend our company to a friend or colleague?”
They respond on a scale from 0 to 10:

• 9 or 10 = Promoters: loyal fans who will sing your praises and drive growth

• 7 or 8 = Passives: satisfied, but not excited

• 0–6 = Detractors: unhappy customers who may spread negative feedback

Your NPS Score is the % of Promoters minus the % of Detractors, resulting in a number between -100 and 100

So, how did we do?

Xclusive’s 2024 NPS score was: 59.2

That’s outstanding, especially for a business-to-business (B2B) company in the hospitality space

For context:

• Chick-fil-A and USAA routinely score between 71–85

• Hilton has an NPS of 26

• Marriott score is 17

• Sonesta score is -20

Not only did 75 customers respond (a 19.9% response rate, well above industry norm), but:

• 55 were Promoters

• 11 were Passives

• Only 10 were Detractors

Even more impressive:

• Customers generating $1M+ in revenue gave us an NPS of 83.3

• Large hotels (800+ rooms) gave us a perfect 100

• Luxury customers like Ritz-Carlton and JW Marriott Desert Ridge rated us as Promoters

What’s Next: Prepping for NPS 2025 (September)

As we look ahead to our next survey this September, our focus is on educating and energizing customers to become even more enthusiastic about sharing their love for Xclusive.

Here’s how our Service team can help socialize NPS this summer:

• Educate customers on what the scores really mean
  Many think an “8” is great but on an NPS survey, only a 9 or 10 counts as a Promoter. “If you love us, a 9 or 10 tells the full story!”

• Use our voice and our visuals Mention NPS in monthly property visits
  
  We'll also add this graphic to your email signature in August:
  😀 = 9 or 10 → “You're a Promoter!”
  😐 = 8 or below → “Not quite there!”
  
  

• Drop reminders in all conversations
  A simple: “Hey, if you get our survey, we’d love your honesty and a 9 or 10 if we’ve earned it!”

• Use signage or flyers during high-visibility weeks
  A quick NPS visual in the break room or front office can help reinforce the message

Turning Passives into Promoters

Our 2024 NPS results also gave us a chance to urgently follow-up on Passives and Detractors

We encourage each branch team to:

• Personally reach out to those who gave a 6, 7, or 8

• Ask: “how can we better support you?” or, “what would take us from good to great?”

• Close the loop: let them know we heard them and their feedback is shaping our service

Keep the Conversation Going

Our Service team has proven they deliver excellence. Now let’s prove that we actively listen. By socializing NPS in small, but powerful, ways we can build stronger loyalty Let’s keep chasing excellence, and let’s keep showing Xclusive's X Factor.