APRIL 2025 | EDITION: 004

XCLUSIVE INSIGHTS

The monthly employee newsletter for Xclusive Team Members across the nation.

OUR CORE VALUES: PEOPLE FIRST | SERVICE OBSESSED | CHASING EXCELLENCE | ACCOUNTABILITY | INTEGRITY

EN ESPANOL
TOP STORY

Xclusive’s Three Pillars of Service Excellence

As part of our 2025 growth strategy, Xclusive Services is proud to introduce a more focused and streamlined way to present our offerings—built around three distinct service pillars: Xclusive Staffing, Xclusive Janitorial, and Xclusive Outsourcing. Each now has its own dedicated website, all unified under our central brand at xclusiveservices.com. This new structure helps us boost online visibility, connect more effectively with targeted customers, and clearly define what each division offers—all while reinforcing the strength of our brand. Our legacy staffing division continues to serve as the backbone of Xclusive, providing flexible, on-demand talent for housekeeping, food & beverage, front of house, events, and more across 32 markets nationwide.

We're especially excited to announce the relaunch of our janitorial division under the leadership of SVP of Outsourcing, Gisela Gomez and VP of Janitorial, Audra Stockman. Janitorial has long been a part of our services, but now we’re reintroducing it with sharper focus and a renewed partnership with Avendra. Avendra Hospitality is a leading procurement services provider serving the hospitality industry. It connects hotels and resorts with pre-vetted, cost-effective suppliers—ensuring quality, compliance, and negotiated pricing across a wide network of trusted vendors. As an Avendra-approved supplier, we’re offering preferred pricing to more than 16,500 of their partnered hospitality properties for high-quality overnight kitchen cleaning, restaurant, and public area sanitation, and floor care. This relaunch is backed by trained professionals, eco-friendly practices, and rigorous quality standards—ensuring our customers receive consistent, compliant, and cost-effective cleaning services allow their internal teams to focus on guest experience. Below is a video about our Avendra presentation.

Our third pillar is Outsourcing. This division delivers a full-service, turnkey onsite management solution designed to enhance operational quality while reducing Cost Per Occupied Room for customers.

Whether a property requires outsourcing for housekeeping, janitorial, or both, our Outsourcing team will implement industry best practices, enforces rigorous quality controls, and utilizes smart labor management to elevate service delivery across all functions.

The model is value-driven, focused on cost optimization through workforce efficiency, productivity gains, and reduced liability. Co-employment risks are mitigated through full departmental ownership.

In short, the Outsourcing service handles every aspect of service execution—so properties can stay focused on broader operational goals.

LAST MONTH'S SERVICE SHOUT OUT SUPERSTARS

We’re making a few exciting updates to how Service Shout Outs are published! Moving forward, all nominations should be submitted through our new Shout Out Portal. Additionally, our weekly email blast will now be replaced with a monthly showcase, highlighting all of our superstar service Team Members who go above and beyond. Congratulations to all of February's Shout Out recipients!
Are you a regional leader who has received customer feedback about an Xclusive team member in your area who is a star?
You can now nominate them for a Special Service Recognition Bonus and have their hard work celebrated across the company!

While we always encourage and celebrate customer praise, we want to clarify our bonus policy to ensure fairness and transparency. Each Team Member is eligible for one $100 customer recognition bonus per year.
SUBMIT A SERVICE SHOUT OUT NOMINEE HERE
SERVICE REPORT

Xclusive Officially Launches in
Detroit, Michigan and Central Region

We’re excited to announce that Xclusive Services has officially launched in the Detroit/Dearborn area, and we’re already seeing strong momentum. At the iconic Dearborn Inn, Autograph Collection, we’ve successfully filled 15 key positions—including cooks, dishwashers, servers, bellmen, and bussers—thanks to an outstanding recruitment effort and strong referrals from our existing team. Our presence in Michigan is expanding quickly, with two more properties coming online in the next few months: the TownePlace Suites, and the Detroit Marriott at the Renaissance Center—the largest hotel in the state. Notably, the Marriott’s leadership team includes a former customer from the Ritz-Carlton St. Louis, who was eager to bring Xclusive’s signature service to their new property in Detroit.

This expansion wouldn’t have been possible without the incredible hustle and hard work of Jose Saldana, Jose Laura, Jessica Espinoza, Vilma Serrate, and Rafael Salazar. Their dedication, teamwork, and leadership have laid the foundation for our success in the Motor City. We're excited to see what's next in Michigan!
MARKETING REPORT

XclusiveServices.com Just Got a Major Makeover

We’re excited to announce the Xclusive Services website has been completely redesigned to reflect our bold new brand—and better tell our story to customers, partners, and future Team Members.

The new site, XclusiveServices.com, is not only more modern and visually engaging, but also built with functionality and accessibility in mind. Whether you're visiting from a desktop or mobile device, the experience is smoother, faster, and more dynamic than ever.

A Fresh New Look
The updated design reflects our refreshed branding with bold visuals, clean navigation, and a strong emphasis on who we are and what we offer.

New Video Features
You can now explore our services and culture through short videos integrated throughout the site.

Bilingual Access – English & Spanish
The entire site is now fully translatable with just one click—making it easy for both English and Spanish-speaking visitors to connect with us.

Easier NavigationOur three service pillars—Staffing, Janitorial, and Outsourcing—each have their own dedicated pages, designed to clearly explain our capabilities and value.

Improved Pipeline for Sales & Applicant Leads: We’ve implemented a lead capturing system which routes inquiries more efficiently from inquiry to our Sales Team. This allows us to reduce response time, improve engagement, and ensure no lead falls through the cracks.

Enhanced Branch Pages
We’ve also upgraded our branch pages to better reflect our presence in cities across the country. Each location now has its own space on the site to showcase local leadership, services, and reach.

If you haven’t seen your city’s page yet—check it out, and if you’re part of a local team, please send updated team photos to Jason in Marketing so we can continue adding authentic, up-to-date images that represent your branch and team spirit.

Sales & Service Spotlight: The Heart of Xclusive

Did you know that 150 of our 211 Xclusive team members are part of our Sales and Service Team? That’s an incredible 71% of our workforce—dedicated every day to growing our business, deepening customer relationships, and delivering the Xclusive promise of urgency and professionalism.

The Service Team continues to work hard, staying nimble and efficient in today’s ever-changing landscape. They are the heart and face of our core value: being 'service obsessed.' We're focused on growing headcount with current customers, expanding into new departments, and actively supporting efforts to bring in new business.

To strengthen our impact, Service Team Directors and Regional Managers have begun sales training with Butler Street. This training is designed to help us confidently sell to properties with 150 rooms or fewer empowering us to support the Sales Team in driving new business.

Once complete, we’ll launch a train-the-trainer model so District Managers can benefit from the same development.

Now more than ever, sales is a critical priority, and we need all hands-on deck—without losing sight of recruiting and order fulfillment.

One Team. One Mission.

While we didn’t quite hit our Q1 revenue goal, there’s still plenty to celebrate—and even more to motivate us as we charge into Q2.

New Accounts Welcomed in Q1:

We’re proud to have added eight new accounts to the Xclusive family:

  • Residence Inn Atlanta Downtown – Southeast Region (Atlanta, GA)

  • The Stephen F. Austin Royal Sonesta Hotel – Southwest Region (Austin, TX)

  • The Benson Hotel & Faculty Club – Central Region (Aurora, CO)

  • Courtyard by Marriott Orlando Altamonte Springs/Maitland – Southeast Region (Orlando, FL)

  • Residence Inn Austin Downtown/Convention Center – Central Region (Austin, TX)

  • Dearborn Inn, Autograph Collection by Marriott – Central Region (Dearborn, MI)

  • PGA Tournament: Arnold Palmer Invitational at Bay Hill Club and Lodge – (Southeast Region, Orlando, FL)

Each new customer represents the results of hard work, relationship building, and the drive to deliver excellence.

To our Sales and Service Team: we see you, we appreciate you, and we thank you for being the engine behind Xclusive’s growth. Let’s carry this momentum into Q2 and continue proving why we are the best in the business.
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