November 2025 | EDITION: 011

XCLUSIVE INSIGHTS

The monthly newsletter for Xclusive Team Members across the nation.

OUR CORE VALUES: PEOPLE FIRST | SERVICE OBSESSED | CHASING EXCELLENCE | ACCOUNTABILITY | INTEGRITY

EN ESPANOL
latest news

NPS Survey Officially Launched — Over 1,200 Contacts Reached!

First off, a huge THANK YOU to everyone on the Service team who helped make this possible! From updating contact lists (despite the ongoing Excel access challenges) to working through revisions and confirmations, your teamwork made it happen. Our Service Directors deserve special recognition for problem-solving quickly and communicating updates seamlessly. This level of collaboration is exactly what makes Team Xclusive so strong.
The Survey Is Live!

As of Wednesday, October 29th, the Xclusive Services Net Promoter Score (NPS) survey officially launched to more than 1,200 client contacts nationwide.

Each participant received a personalized email—signed directly by their Service Director or Manager—inviting them to take a quick 9-question survey about their experience with Xclusive.

“On a scale of 1–10, how likely are you to recommend Xclusive Services to a friend or hospitality colleague?”

This single question is the heartbeat of the survey, helping us measure customer loyalty and overall satisfaction.

The Goal

Our aim is simple: to listen, learn, and improve.
We’re not chasing a number—we’re chasing insight. Every piece of feedback, whether glowing praise or constructive criticism, helps us strengthen our operations and customer relationships.

As we like to say, “If it’s mentionable, it’s manageable.”

So please, don’t fear less-than-perfect feedback—embrace it as fuel for our growth.

 Early Results

To encourage participation, please feel free to mention to our customers, either in-person or through email, that each respondent is entered into a $100 Amazon Gift Card drawing (or, for those unable to accept gifts, a charitable donation will be made in their honor).

We’re already seeing great engagement—just 80 responses away from reaching 10% response rate the minimum qualifier for ClearlyRated’s “Best of Staffing” Award! Although it's not the ultimate goal of this project, is a milestone that is within reach thanks to your dedication and the trusted relationships you’ve built with your clients.

Track Our Progress Live Through The Survey!

You can now track the NPS survey’s progress in real time through November 14th—right here on the Xclusive Newsletter page.
✅ Check back to this banner for:

  • The latest dashboard updates

  • Live response totals

  • And customer shout-outs and highlights as they come in!

Stay tuned and keep an eye on our numbers as they climb—we’re well on our way to another milestone moment for Xclusive.

What’s Next?

The survey runs through mid-November, with automated reminder emails scheduled for:

  • Thursday, November 6th at 9 AM ET

  • Tuesday, November 11th at 9 AM ET

You’ll also receive lists of non-respondents on those same dates so you can personally reach out and encourage participation.

After the survey closes, tailored thank-you messages will go out to respondents—celebrating promoters, engaging passives, and following up with detractors to strengthen relationships.

A Shared Mission

This NPS initiative is just the beginning of an ongoing focus on customer engagement and continuous improvement.
Above revenue or recognition, our real success lies in how well we understand and respond to our clients’ needs—today and tomorrow.

Thank you again for your collaboration, communication, and commitment to excellence. Let’s keep pushing forward and bring home that Best of Staffing Award!

TRICKS AND TREATS ACROSS XCLUSIVE

Halloween is always a spooky sight across Xclusive — filled with ghoulish frights, delightful delights, and team spirit so strong it could raise the dead (or at least raise a few smiles)!
slt update

Voice of the People

Together, we listen. Together, we grow. Together, we elevate.

Thank you to everyone who participated in our recent Voice of the People survey. Your feedback and perspective are invaluable as we continue building a workplace where every team member feels supported, heard, and empowered to succeed.

We are pleased to share that the survey results have been received, and our leadership team is actively reviewing the insights. This process is an important step in ensuring we fully understand the themes, opportunities, and strengths highlighted across our company.

Over the coming weeks, we will:

  • Carefully analyze the survey findings

  • Identify key focus areas for the year ahead

  • Prioritize meaningful actions based on your feedback

  • Communicate our plans and progress with you

Your voice matters, and this survey is a key part of how we shape our culture, invest in our people, and continue our journey of excellence together.

Thank you for taking the time to share your experiences and ideas, and for your ongoing commitment to our team and mission. We look forward to sharing more soon.
Branch spotlight

Houston Strong, Xclusive Proud!

The Houston branch is a shining example of what it means to live the Xclusive Excellence™ standard. Known for their responsiveness, resilience, and teamwork, this crew doesn’t just meet expectations, they redefine them.

  • Major Win: Hilton Americas Strike Response

    When the Hilton Americas hotel strike hit in September, the team didn’t flinch. They filled every single staffing order with no delays meaning the Hilton operations were undisrupted. Thanks to their “Ready Crew” deployment strategy, they kept operations running smoothly with precision scheduling, proactive communication, and on-site leadership. 

  • Lessons from the Lone Star State

    Houston’s secret sauce? Director, Jose Laura, says its the team's agility, accountability, and real-time communication. Their “Always Ready” model is a blueprint for success in high-pressure hospitality environments. This is how they are able to flex up without breaking stride.

  • Shoutouts That Shine

    Big kudos to:

    • Jessica Espinosa, Senior Regional Manager

    • Patricia Romero, District Manager

    • Janet Rodriguez, Area Manager

    And of course, the entire Houston Operations Management Team. Everyone's readiness to step up during the strike was a testament to our dedication to our customer's and Xclusive's promise.

  • If Houston was a Hotel Department...

    Jose says they’d be Housekeeping, the invisible engine that keeps everything spotless and seamless. They’re the calm in the chaos who make excellence look effortless to those around them.

🚀 What’s Next for the Houston Market?

Expansion into new partnerships, including Avendra-approved overnight cleaning services.

Growth in the university sector, building on their success with Rice University.

Engagement through training, retention, and leadership development, because great teams only get better.
we want to hear from you!

Making the Holidays Merry: SLT’s Commitment to Team and Customer Cheer

As we head into the holiday season, the Senior Leadership Team (SLT) has been hard at work behind the scenes to make sure this year is a merry and meaningful one for both our Xclusive team members and our cherished customers.

The holidays are a time to reflect, reconnect, and show gratitude—and we’re determined to make sure every member of the Xclusive family feels appreciated. From field operations to our partners and clients, this season is all about celebrating the people who make Xclusive shine.

Partnering with Stadium/SwagMagic for Gifting and SWAG Distribution

We’re thrilled to announce a new partnership with Stadium – SwagMagic – SnackMagic, a dynamic gifting and drop shipping platform that allows us to curate and send thoughtful, customized gifts to our customers across the country.

Through this collaboration, we’ll be able to make holiday gifting more personal, fun, and impactful—showing our appreciation in a way that truly reflects the Xclusive standard of excellence.

Here is an EXAMPLE of what gift selections the gifting suite will contain: 
https://www.bystadium.com/stores/xclusive-holiday-gift-shop-57317/S793397567

We Want to Hear From You!

Before we finalize this year’s holiday plans, we want to make sure our team members’ voices are part of the celebration. The SLT is launching a short Team Holiday Survey to gather your thoughts on how we can make this season brighter for everyone—from gift ideas and recognition moments to ways we can give back to our communities.

Your feedback will help shape how we celebrate this year and ensure that our gratitude shines through in everything we do.

This holiday season, we’re focused on one goal: spreading joy—to our clients, our teams, and every member of the Xclusive family.
wrapping up 2025

Final Town Hall of the Year!

Wednesday, November 19 at 10am MST

Agenda Sneak Peak:

Year End Department Updates

2026 Benefits & Open Enrollment

Q3 Legacy Award Winners

Plus, open enrollment details and even more surprise announcements about what to look forward to next year!
HUMAN RESOURCES

SOPs Have a New Home 🏡

In case you missed it, we’ve officially said goodbye to the big red binders and hello to a sleek, streamlined future! 

Our Standard Operating Procedures (SOPs) have moved online and received a major makeover. Now housed in the XS Policies & Procedures Library, these updated documents are easier to navigate and packed with direct links to all the resources, guides, and templates you need.

This upgrade is designed to make training smoother and daily operations more efficient for everyone. And we’re just getting started! New SOPs are being added weekly, and once our 2026 policy updates are finalized, we’ll begin migrating those into the library, too.

Got feedback or need a change? Reach out to Jose Laura or Megan Pelham.
Performance evaluations

November Tip

Practice Asking for In-The-Moment Feedback

Getting comfortable with real-time feedback helps us manage emotions, see feedback as a tool (not a threat), and make small adjustments before they become big patterns. The more we practice asking, the easier it becomes.

When we only receive feedback during evaluations, it can feel higher stakes and harder to process. We build stronger working relationships and trust when we get and give feedback as we go. 

How to Ask for In-the-Moment Feedback

  1. Pick a natural moment: After a meeting, presentation, or report submission, ask “Can I get quick feedback on that?”

  2. Be specific: Instead of a general “How was it?”, focus your request: “Did that explanation make sense?” or “How could I have handled that differently?”

  3. Listen like you mean it: Thank them for the input, clarify what you heard, and reflect before reacting.

Reviews become a recap of growth, not a surprise, when we ask early and often for guidance on our performance. 

Remember: Feedback doesn’t have to come only from your manager. Colleagues are great resources for ideas, process improvements, and new ways of working.

LAST MONTH'S SERVICE SHOUT OUT SUPERSTARS
HAVE YOU received customer feedback about an Xclusive team member in your area?
You can nominate them for Special Service Recognition across the company!

  • Team members can now be acknowledged multiple times in the newsletter.

  • For first-time recognitions, they will receive 100 points on AwardCO.

  • For each additional acknowledgment, they will receive 20 points on AwardCO.
SUBMIT A SERVICE SHOUT OUT NOMINEE HERE

Have Feedback?

Don't forget you can submit feedback for SLT to respond to any time! Whether it’s a big idea, a curious question, or honest feedback about how something is going, we’re all ears, and we can’t wait to hear what’s on your mind.
Your voice helps shape the direction we take together.  We will publish various questions and answers in future newsletters so keep an eye out!