February 2026 | EDITION: 014

XCLUSIVE INSIGHTS

The monthly newsletter for Xclusive Team Members across the nation.

OUR CORE VALUES: PEOPLE FIRST | SERVICE OBSESSED | CHASING EXCELLENCE | ACCOUNTABILITY | INTEGRITY

EN ESPANOL

CEO Spotlight

More Than a Visit: What Orlando Taught Me About Excellence

Written by Nicole Beall, CEO

Spending time in Orlando this week was a great reminder of why staying connected to our branches really matters. From the moment I walked in, I felt the pride this team has in their space, their work, and each other. They made me feel like family. That pride shows up in everything they do—and it’s exactly what our customers feel when they work with this team.

One of my favorite moments was standing in front of the whiteboard in the Orlando office. At first glance, it was just a whiteboard. But the more I looked, the more I realized it told a bigger story. It showed how this team is CHASING EXCELLENCE.

F.A.I.L = First Attempt In Learning

E.N.D. = Effort Never Dies

N.O. = Next Opportunity

Change your mindset!

I want us all to take that whiteboard message personally. We are climbing a mountain together. Some days the climb is smooth. Some days it’s steep. But we don’t stop because it gets hard. We adjust, we learn, and we keep moving.

During our CEO Coffee Chat, I had the chance to truly listen. As I shared in the Coffee Chat announcement, these conversations help me understand what it’s like to work here and what it feels like to be our customer. Orlando delivered both.

What stood out most to me was their hospitality. The same care and professionalism shown to our customers is exactly what they showed me. I truly felt like I got a firsthand taste of the experience they deliver every single day, and that’s something special.

Thank you, Orlando, for your openness, pride, and commitment to excellence. As we grow, I hope everyone takes a page from this team.

Let’s continue to chase excellence in how we communicate, how we support customers, how we solve problems, and how we show up for each other. Let’s treat every setback as a lesson, every finish line as a checkpoint, and every “no” as a redirection toward what’s next.

The mountain is ours! We’re climbing it together!

Understanding Your Curative Coverage Before Your Baseline Visit

Don’t Wait for Your Baseline. Your $0 Care Is Active Now.

You and your enrolled family have $0 care coverage now.
It doesn't matter when your Baseline visit is scheduled for. You do not have to wait until your Baseline visit is completed to start seeing doctors, transferring prescriptions, or participating in any other Curative covered programs. Please don't put off medical care while you wait for your Baseline.
You, and all dependents 18+, must complete a Baseline visit before the end of April to maintain $0 care, but until then, you do have full access to $0 care and prescriptions, as applicable.
Need help answering questions about care or medication prior to your Baseline visit? You can reach out to a Care Navigator at carenavigator@curative.com or Member Support 855-428-7284 or health@curative.com.
Doctors having trouble finding your insurance details under Curative?
Tell them that you are a part of the Cigna network. This is the primary network Curative uses and is much more recognizable to many doctors. Cigna PPO is also printed on our Member ID cards.
Please tell us about your experience.
If you have recently had a negative (or positive!) experience with Curative, please reach out to Megan Pelham or benefits@xclusiveservices.com. We want to hear from you so that we can be sure concerns addressed as quickly as possible.

BEnefits

Support for Real Life, Not Just Work

This year, we launched our Employee Assistance Program (EAP) to give our team members confidential support for the real-life situations.

An EAP is a free, confidential resource that helps with everyday challenges, big or small. Team members can use it for things like managing stress or anxiety, navigating family or relationship concerns, getting support during a tough life transition, or talking through work-related pressure with a professional listener.

The EAP can also help with practical needs, such as financial questions, budgeting support, legal guidance, parenting resources, or help finding care for a loved one. If you’re feeling overwhelmed or unsure where to start, the EAP is designed to be an easy first step.

You don’t have to be in a crisis to use it. Many people use the EAP proactively to get perspective, build coping tools, or prevent stress from piling up. And because the service is confidential, your privacy is always protected.

We recently shared information on how to access the EAP via and the Founders Benefits Page is also available. We encourage everyone to take a moment to explore what’s available even if you don’t need it today. Knowing where to turn makes it easier to reach out when life happens.

Supporting our team means supporting the whole person. The EAP is one more way we’re doing that.

safety

Safety Incentive Pilot Program

A REVIEW OF THE MONTH ONE

We’re excited to share an early update on our Safety Incentive Pilot Program, and the results are looking strong.

Over the past month, our pilot at Gaylord Rockies and Monarch has shown significant improvement, with only two lost‑time injuries recorded in January. It’s been a while since either property has seen numbers this low, reflecting safer daily choices and strong team accountability.

Congratulations to both teams for their commitment to prioritizing a safe workplace!

Omar Castillo, Regional Manager for both locations, attributes this progress to renewed focus on consistency, visibility, and accountability in our safety practices. Over the past month, teams have emphasized:

Regular safety reminders during pre‑shift meetings
Prompt reporting of near‑misses and hazards
Strong supervisor presence to address concerns in real time
Reinforced PPE use and safe work procedures

Team members have shared that they feel more motivated knowing their efforts are recognized through the incentive program, and they appreciate leadership being more present, approachable, and responsive.

The Monarch team needs to continue working safely through February 3, and Gaylord Rockies through February 5, to reach their first 30 days without a lost‑time injury. Hitting this milestone qualifies each team for the first raffle, which includes $200 in gift cards for their staffing groups.

We look forward to the program’s continued success and the possibility of expanding it to all properties with 50+ Xclusive team members over time.

Performance evaluations

February Tip

Start a List of Questions for Your Manager

Performance reviews work best when they’re two-way conversations. Come prepared with a few thoughtful questions about expectations, priorities, and development. This is a great opportunity to step back and understand the bigger picture.

Ask your manager how your role aligns with the department’s 2026 goals and where your work has the greatest impact. These conversations are a chance to understand how your responsibilities may evolve as priorities shift, new initiatives are introduced, or the team grows.