technology

Avionte Training Is Almost Here

Virtual training sessions for our upcoming Avionte platform launch are on the way!

We have something really exciting in the works with Avionte's upcoming launch, and we can't wait to share it with you. Training sessions will be launched to all Service team members soon. These trainings are something you'll genuinely want to be part of!

These sessions are designed to cover everything your branch needs to hit the ground running. You'll get a real look at what Avionte does for your branch specifically — beyond the big picture, and into the impact to your day-to-day work. You'll walk away knowing your branch's go-live date, what the rollout will look like leading up to it, and exactly what you need to complete before your branch goes live so there are no surprises.

One of the topics we're especially excited to dig into is Onboarding Management. We know change can bring questions, so we're dedicating time to walking through what changes, what stays exactly the same, and how handoffs will work going forward. No guesswork, no confusion! Just clarity so your team can keep moving without missing a beat.

Think about what it means to have all of that in one place: your timeline, your training checklist, and your team's workflow all mapped out before you ever log in for the first time. That's the experience we're building for you!

Dates are being finalized, and a calendar invitation with everything you need will be landing in your inbox soon. We are so excited about where this is heading and even more excited to go through it with this team.

human resources

Evolving HR: Bringing Business Partnership to the Field

The Human Resources team is excited to share an important evolution in how they support our organization. As our company continues to grow across regions and states, we are introducing Human Resources Business Partners (HRBPs) as a new HR function designed to bring more consistent, proactive, and localized support to our Service teams.

The HR team has been planning for and working this transition in phases since early 2026, with deep attention to detail and feedback built in to ensure the model is successful and sustainable. 

What is an HRBP?
HRBPs are regionally embedded HR leaders who work closely with Service managers and field teams. Rather than a reactive, case‑by‑case approach, HRBPs act as trusted partners helping leaders navigate employee relations, coach managers in real time, and reduce people risk before issues escalate.

Why are we making this change?
Our workforce operates across multiple states and locations with each market having their own unique needs. The HRBP model mirrors how our Service operations function, allowing HR to:

• Be more accessible and visible in the field

• Provide faster, more informed guidance to managers

• Improve consistency while respecting regional nuances

• Strengthen accountability for people decisions and outcomes

How HR will be structured moving forward

Corporate HR will continue to support core internal HR operations, benefits, time off, leadership development, and company‑wide people initiatives.

Regional HRBPs will support Service teams in managing their external staffing teams, owning employee relations, Worker's Compensation, manager coaching, and regional people outcomes.

What this means for leaders and team members
You’ll have a clearly assigned HR partner who understands your region, your challenges, and your business. HRBPs will work alongside leaders to drive better decision‑making, stronger manager capability, and a more consistent employee experience across locations.

We’re looking forward to building stronger partnerships and better outcomes together.

training

Safety, Refreshed

We’re in the process of updating our Safety Manual to make sure it’s current and aligned with not only our new Team Member Handbook, but also how our teams work today.

The refreshed Safety Manual brings together current policies, clearer expectations, and updated guidance designed to support team members and leaders at every level. You’ll see improved organization, plain‑language explanations, and practical direction that’s easier to understand and apply on the job.

Once finalized, the updated Safety Manual will be printed in English and Spanish and distributed to every branch office.

Additional details on timing and distribution will be shared soon. We appreciate everyone’s continued focus on safety and on looking out for one another every day.