APRIL 2026 | EDITION: 016

XCLUSIVE INSIGHTS

The monthly newsletter for Xclusive Team Members across the nation.

OUR CORE VALUES: PEOPLE FIRST | SERVICE OBSESSED | CHASING EXCELLENCE | ACCOUNTABILITY | INTEGRITY

Branch spotlight

Reno Receives "Best Employment Agency in MidTown" Award

We’re proud to celebrate an outstanding achievement by the Reno Team. They have been named Best Employment Agency in Midtown by BusinessRate for both 2025 and 2026. This back-to-back recognition reflects consistent performance and strong partnerships in their market.

This recognition represents sustained excellence in service delivery and responsiveness in a competitive environment, as demonstrated through Google reviews.

The Reno team has built a reputation for:

Strong customer relationships
Reliable execution
Responsiveness in a busy office
Commitment to both customer and team member experience

Their ability to deliver, day in and day out, is what drives results like this. Southwest Regional Director, Jose Saldana, recognized Rosa Valdez for her commitment to building a culture of excellence in the Reno market, Raquel Nunez and Maria Ventureno for the consistency and commitment they bring everyday to our team members and clients alike, and to Jonathan Hernandez for the warm, welcoming environment he provides in the branch, demonstrating true care for our team members.

Congratulations to the Reno team on this well-earned achievement. We look forward to seeing you add 2027 to list!

CEO Spotlight

Voices from the Frontline

One of my favorite parts of the Coffee Chats is getting to understand what day-to-day work at Xclusive really feels like. Sitting shoulder to shoulder around the table with our IT and Payroll teams reminded me how open and honest these conversations can be. I’m grateful they were willing to share their feedback so candidly.

One comment from a payroll team member stopped me in my tracks:

"I really like the ticketing system. It has been the best thing ever. I was telling my teammates for a while I felt a little burnt out at work with my e-mail discrepancies. With the ticketing system, I feel more optimistic now.”

Before the system, problems were hard to track. Now requests are organized, issues are visible, and the team can focus on solving them instead of chasing emails. The IT team shared this same sentiment. They’re excited to finally be able to give employees the technology and support that helps them be successful.

This reminded me why technology matters. When we get it right, it makes a real difference in people’s day-to-day work. That’s what we’re working toward on our Ascent Journey.

To the IT and Payroll teams, thank you. Your work powers everything we do, and progress like this is exactly what we are chasing together.

Submit a Ticket

legacy awards

Recognizing Another Quarter of Greatness

Congratulations to all of our Q1 2026 Legacy Nominees!

Want help completing a Legacy Nominations? Submit a support request ticket to HR here.

safety

The Safety Incentive Program

Is Live In Houston

Our VP of HR, Deidre Lewis, is in Houston the first week of April to officially launch the next phase of the Safety Incentive Pilot Program at two Houston properties: Marriott Marquis and Rice University. The Safety & Support team is excited about this expansion as they've seen improvement in the Colorado properties where the program was initially launched, and they are hopeful that the Houston program will offer more clarity about how to make the program even more successful.

Colorado Progress Update

At our original pilot site, momentum continues. The Monarch has achieved its second 30+ day stretch without a lost-time injury, with its second raffle event held on March 27th at the Denver branch office. This level of consistency is a meaningful step forward and reflects sustained focus from the property teams. Congratulations to the Monarch team for continuing to prioritize safety in their daily work!

This achievement means the Monarch needs only two more 30-day stretches to beat their 2025 record, and Gaylord Rockies has achieved another 30-day stretch with no lost-time injuries!