Services

East & West Region Kick-Off Meetings

National Strength, Local Focus

Xclusive Services recently brought together our Sales and Service Directors and Regional Managers for East and West Region Kick-Off Meetings. The East Region met in Atlanta, GA, while the West Region gathered in San Antonio, TX. Both meetings focused on aligning our leadership teams around the new East-West structure and developing clear plans for continued growth.

During the meetings, we reviewed the regional territories, the markets assigned to each Regional Manager, and the responsibilities of our leaders within those markets. The East Region also introduced a new sales structure consisting of three focused territories overseen by our Sales Director and two new Business Development Managers. Sales territories for the West Region are currently being developed to best support its markets and growth opportunities.

This new East-West structure strengthens our ability to operate as one national company while maintaining the local presence, market knowledge, and customer relationships needed to succeed in each community.

Every discussion, decision, and action plan centered around two important outcomes:

• Retain and grow our current customers.

• Gain new customers.

By bringing Sales and Service together around these shared priorities, we are creating stronger accountability, better communication, and a more consistent customer experience nationwide. Our East and West Region teams left their meetings aligned, energized, and ready to execute our growth strategy with urgency and purpose.

branch news

Back to School at Rice University

As Rice University gears up for the start of a new academic semester and the opening of several exciting new dining locations, our team has been hard at work behind the scenes to ensure everything is ready for day one.

Over the past several weeks, Ricardo Alcala, our Rice University Supervisor, has worked tirelessly to coordinate staging efforts and strategically organize utility areas in preparation for the launch. 

On August 6th, Ricardo organized and led a comprehensive training session at the Houston Branch office. With the support of Jessica Espinoza, Patricia Romero, and Jeremy Flores, the session provided team members with valuable operational guidance and helped reinforce the standards and processes needed for a smooth semester launch.

This commitment to excellence is nothing new. Earlier this year, during Spring Break, Ricardo also conducted refresher training focused on safety and operational best practices, helping ensure the Rice team remained prepared and aligned with expectations.

Thanks to these efforts, the team enters the new semester confident, organized, and ready to deliver an exceptional dining experience for the Rice University community. There is a shared sense of excitement surrounding the new eateries that will soon open across campus, and the team's dedication has positioned them for a strong start.

A special thank you to Ricardo and the entire Houston team for their outstanding preparation, collaboration, and commitment to excellence. We wish them a successful and exciting semester ahead! 🎉🏫🍽️

Technology

Avionte Training is Coming to HQ

Big things are happening behind the scenes as we continue our journey toward implementing Avionté across the organization. Rolling out a new platform is no small undertaking, and the collaboration, planning, and dedication from teams across the company have been instrumental in building a strong foundation for success.

As part of the next phase of the implementation, department leaders will gather at Headquarters during the week of August 24 for hands-on Avionté training. This important milestone will help prepare leaders to support their teams and champion the transition as we move forward.

This week of training brings us one step closer to leveraging the full capabilities of our new system. The knowledge gained during the upcoming leadership sessions will help ensure a smooth and effective learning experience for team members across the organization.

Thank you to everyone who has contributed time, expertise, and enthusiasm throughout this process. Significant initiatives like this take teamwork (and lots of patience!) and we're looking forward to reaching this next milestone together. Stay tuned for additional details as we continue building momentum!