legacy awards

Celebrating Our First Legacy Awards Nominees

A huge thank-you to everyone who saw greatness and shared it in our very first quarter of Legacy Awards nominations! We’re proud of the incredible work being done across our teams, and it’s inspiring to see so many of you recognizing and celebrating one another.

Each nomination reflects the values, effort, and dedication that make our company strong. The enthusiasm and pride reflected in each nomination was obvious, and we want to congratulate every single nominee. You embody what it means to leave a lasting legacy.

✨ Here are your Q3 Legacy Award Nominees:

MARKETING 

Orlando Leads the Way in Google Review Success.
(How Your Local Branch Team Can Follow Suit!)

The Orlando team has set a new benchmark for Xclusive Services by transforming their online presence through Google reviews. Championed by Regional Manager, Oscar Oreffechi,  the branch boosted its rating from a 3.1 to an impressive 4.3 by adding more than 100 new reviews. This leap forward not only reflects the dedication of the Orlando staff but also highlights how consistent review collection can significantly impact visibility and credibility. Through QR codes, team encouragement, and friendly competition, the Orlando branch proved that a focused strategy can deliver real, measurable results.

“From 3.1 to 4.3—Orlando proved the power of reviews when a team commits to excellence.”

Why Google Reviews Matter More in 2025

With the integration of AI into Google search results, reviews are no longer just “nice to have”—they’re critical for both ranking and reliability. According to Search Engine Journal (2025), Google now prioritizes businesses with frequent, high-quality reviews in its AI-generated results, placing them more prominently in the coveted local pack. Similarly, BrightLocal’s 2025 Consumer Review Survey shows that 87% of consumers view Google reviews as the most trusted signal of business credibility. This means every review your branch collects helps strengthen both online discoverability and customer trust in an increasingly AI-driven search landscape.

 87% of consumers trust Google reviews more than any other online signal of credibility – BrightLocal, 2025

A Challenge for Every Branch

Orlando’s success is more than a milestone—it’s a blueprint for every Xclusive branch. By adopting similar strategies and making review collection part of daily operations, all teams can elevate their local ratings and strengthen our collective brand reputation. Now is the time to follow Orlando’s lead: get creative, make it fun, and make reviews a priority. The proof is clear—better ratings mean greater visibility, stronger customer trust, and a sharper competitive edge for every location we serve. CLICK HERE TO GO TO THE SITE PAGE WITH ALL THE BRANCH GOOGLE REVIEW QR CODES AND START ASKING FOR REVIEWS FROM CUSTOMERS AND SERVICE SQUAD TEAM MEMBER

When and How to Ask for A Review from a Service Team Member or Customer

The best time to ask for a quick 5-star Google review is when the customer or team member has just had a positive experience with our service. For customers, this could be during an on-site visit after a good conversation, or by offering to email/text a QR code immediately after. For Service Squad team members, branch visits and morning meetings are perfect moments to capture their positive feedback—especially on payday when the interaction is upbeat and appreciated. The key is to keep the request simple, genuine, and easy to act on.

Sample Scripts for Customers

• On site: “We’re so glad you’re happy with our service today! Would you mind leaving us a quick 5-star Google review? I can share a QR code right now—it only takes a minute and really helps us.”

• Follow-up: “It was great connecting with you today! If it’s alright, I’ll send you our review link by email. A quick 5-star review would mean a lot to our team.”

Sample Scripts for Service Team Members

• Morning meeting: “We value your feedback and would love your support. If you haven’t yet, please leave us a quick 5-star Google review about your experience working with Xclusive. Here’s the QR code—just takes a minute!”

• Payday pickup: “Thanks for coming by! While you’re here, would you leave us a quick 5-star review on Google about your experience working with us? Here’s the link—it’s the best way to help us keep growing and supporting our team.”

TEchnology

New Email Security Features: Spotting External Messages

Your email has a new safeguard to help protect against phishing attempts. Now, every email from outside Xclusive will be clearly marked:

• Inbox view: External emails will show the word “External” before the sender’s name.

• Opened emails: You’ll see a red banner at the top of the message reminding you it came from outside our organization.

✅ If you see “External,” pause before you click links, download attachments, or reply. Make sure the sender is legitimate.

Xclusive is a large company and a prime target for phishing attacks. These updates are here to keep us all safer. If you’re ever unsure, don’t hesitate to reach out to IT.

Human resources

Awardco at Your Fingertips

Install the App Shortcut

Did you know that you can add Awardco to your work cell phone home screen so it works like an app? Now the recognition platform (and all of your points!) is just a tap away. Here's how to set it up!

(1) Open your phone's native browser and go to xclusiveservices.awardco.com *Note: this must be done on Safari for iPhone and Chrome for Android.*

(2) Enter your login details

(3) Once logged in, tap the Share icon on iPhone or the stacked dots on Android and "Add to Home Screen"

 National Housekeepers
Appreciation Week Was A Clean Sweep Across The Country!

This year's Housekeeping Appreciation Week, we were proud to shine a spotlight on our incredible housekeeping teams across the country!  Thank you to everyone who submitted photos and helped us showcase the heart of hospitality in action. Xclusive was honored to celebrate our teams at properties nationwide—your dedication, hard work, and pride make all the difference for our clients and their guests. Over 150 photos were submitted so this 3 minute video is just a cross section of the celebrations across the country!

LAST MONTH'S SERVICE SHOUT OUT SUPERSTARS

HAVE YOU received customer feedback about an Xclusive team member in your area?

You can nominate them for Special Service Recognition across the company!

• Team members can now be acknowledged multiple times in the newsletter.

• For first-time recognitions, they will receive 100 points on AwardCO.

• For each additional acknowledgment, they will receive 20 points on AwardCO.

Performance evaluations

💡October Tip: Listen Like You Mean It

Active listening is the ultimate superpower for better conversations. It's a simple skill that many never master, but it makes every interaction better. By giving your full attention, asking clarifying questions, and reflecting back what you've heard, you build trust and strengthen relationships. 

Practice for This Month

• Pause before responding – Give a 2–3 second beat after someone finishes talking.

• Ask one clarifying question – Try “Can you tell me more about that?”

• Reflect back – Summarize what you heard in your own words: “So what I’m hearing is…”

Active listening is like a muscle, the more you use it, the stronger it gets. 

"Most people do not listen with the intent to understand; they listen with the intent to reply."

Stephen R. Covey, author of 7 Habits of Highly Effective People